FUNd SENd Privacy Notice

Last updated: October 2026

WHO WE ARE

FUNd SENd is operated by KOI Sports CIC, a Community Interest Company registered in England and Wales.

Company number: 11654556

Registered office: 46 Woodgate, Leicester, Leicestershire, LE3 5GF

Website: koisports.co.uk

KOI Sports CIC is responsible for deciding how personal information collected through FUNd SENd is used.

INFORMATION WE COLLECT

When you use FUNd SENd, we may collect information including:

• your name;
• email address and other contact information;
• the name and details of your organisation;
• information you provide during the eligibility and readiness process;
• information about your proposed SEND project;
• project costs, activities, intended outcomes and supporting evidence;
• information you provide while using FUNd SENd Guided;
• payment and transaction references;
• technical and security information associated with use of the website and service;
• communications you send to us.

Payment card information is processed by the relevant payment provider. KOI Sports CIC does not need to receive your complete payment card details in order to provide FUNd SENd Guided.

INFORMATION ABOUT SEND PARTICIPANTS

FUNd SENd is designed to help organisations develop projects, rather than to collect case files about individual SEND participants.

Please do not provide names, medical records, diagnoses or other information that identifies an individual participant unless FUNd SENd specifically tells you that the information is required.

Where evidence about project need is required, organisations should use anonymised or aggregated information wherever reasonably possible.

WHY WE USE YOUR INFORMATION

We may use personal information to:

• carry out the FUNd SENd eligibility and readiness process;
• administer your £29.99 purchase;
• create and manage your FUNd SENd Guided access;
• provide the Guided service;
• process the project information you provide;
• generate structured guidance and application-support material;
• provide customer support;
• maintain security and prevent misuse or fraud;
• maintain appropriate transaction and business records;
• investigate technical problems or complaints;
• improve the reliability and operation of FUNd SENd.

OUR LAWFUL BASES

Where processing is necessary to provide FUNd SENd Guided or to take steps you request before purchasing it, we generally rely on performance of a contract or steps taken at your request before entering into a contract.

Where we need to retain or process information to comply with applicable legal, accounting or regulatory requirements, we rely on legal obligation where appropriate.

For limited activities necessary to protect and operate FUNd SENd, such as security, fraud prevention, service administration and appropriate service improvement, we may rely on our legitimate interests, provided those interests do not override the rights and interests of the individuals concerned.

Where another lawful basis is required, we will use the appropriate basis.

AUTOMATED PROCESSING

FUNd SENd Guided uses automated systems to help assess information supplied by applicants, identify gaps and structure project and application material.

The service does not make funding decisions.

Funding eligibility, assessment and award decisions remain with the relevant funding organisation.

Where FUNd SENd identifies that further information or clarification is required, this forms part of the Guided process and is not a decision by a funding organisation.

WHO WE MAY SHARE INFORMATION WITH

We may use trusted service providers to operate FUNd SENd, including providers supporting:

• website and form operation;
• payment processing;
• secure databases and hosting;
• workflow automation;
• automated processing;
• email and communications;
• security, monitoring and technical support.

These organisations may process information on our behalf where necessary to provide their services.

We do not sell FUNd SENd applicant personal information.

We may also disclose information where required by law, regulation, court order or another lawful authority.

INTERNATIONAL PROCESSING

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, KOI Sports CIC will take appropriate steps to ensure that the transfer is made using an applicable lawful transfer mechanism and appropriate safeguards.

HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing FUNd SENd, handling queries or disputes and meeting applicable legal, accounting and regulatory requirements.

Transaction and accounting records may need to be retained for longer periods where required by law.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of in accordance with our retention arrangements.

YOUR RIGHTS

Depending on the circumstances and the lawful basis being used, data protection law may give you rights including the right to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion of information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request portability of certain information;
• withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances.

Our website may use cookies and similar technologies required for security, website operation, forms, payments and other functionality.

Where cookies or similar technologies are not strictly necessary, they should only be used in accordance with applicable consent requirements.

More information should be provided through the website's cookie controls or cookie information.

CONTACTING US

Questions about this Privacy Notice or the use of personal information can be sent to KOI Sports CIC through the contact details published on our website.

Email: DJkoisports@gmail.com

If you are unhappy with how we handle your personal information, please contact us first so that we can investigate.

You also have the right to raise a concern with the UK Information Commissioner's Office.

CHANGES TO THIS NOTICE

We may update this Privacy Notice when FUNd SENd, our technology or applicable legal requirements change.

The current version will be published on the KOI Sports CIC website.